Industry Press Releases

Amdocs Introduces Amdocs Optima, Expanding its Value Proposition to Midsized Communication Businesses and Digital Enterprises

Wednesday, Sep 07, 2016

At CTIA Super Mobility 2016, Amdocs, the leading provider of customer experience solutions, today announced Amdocs Optima, a new digital customer management and commerce platform. Designed for midsized communication businesses and digital enterprises of all sizes to monetize any product or service, Amdocs Optima supports the entire business lifecycle, from order to cash, and can be deployed on premise or in the cloud.

Amdocs also separately announced today that Seaborn Networks, a developer and operator of submarine fiber optic cable systems connecting Brazil and the U.S., will deploy Amdocs Optima to be able to introduce innovative pricing models and manage relationships with its customers from initial engagement to cash, under a seven-year managed services contract.

Amdocs Optima allows service providers to quickly enter a new vertical, line of business or geography, offering sophisticated revenue management capabilities to support pre- and post-paid customers and any B2B model, across all channels. The new platform consolidates and expands on Amdocs’ offerings for midsized communication businesses, mobile virtual network operators (MVNOs) and digital enterprises, including acquired products, and introduces a unifying business integration layer and a sophisticated user interface with a common, cloud-based architecture.

For digital enterprises, such as companies offering digital subscription, finance, transportation and utility services, and which use subscription-based business models, Amdocs Optima offers support for multi-hierarchy, multi-regional and multi-vertical operations with flexible engagement models, including software as a service (SaaS) pricing options. Utilizing JBoss technology and pre-defined REST application interfaces (APIs), Amdocs Optima enables cloud-to-cloud connectivity and can be easily integrated with third party enterprise and customer management applications, as well as into social channels. Also delivering intuitive self-service for end customers, Amdocs Optima allows digital enterprises to offer better-targeted services and quickly resolve customer issues and inquiries and on the customer’s preferred channels.

“Non-traditional and Tier 3 service providers addressing the demands of the current, dynamic market require the ready-to-deploy services and solutions that Amdocs Optima intends to deliver,” said Jeremiah Caron, senior vice president – Analysis at Current Analysis. “Speed is imperative for competitive differentiation and investor confidence, so it is essential that service providers attempting to enter new markets or address new opportunities monetize their investments with as little friction—and as little expense—as possible. Experienced and proven solution providers such as Amdocs are naturally well-positioned to support these new initiatives.”

“With Amdocs Optima we are bringing 30+ years of knowhow in telecom billing to the cross-vertical enterprise space,” said Patrick McGrory, president for Amdocs’ emerging offerings. “No other vendor in the subscription customer experience space has our expertise in high-volume, complex, transactional, mission-critical environments that must operate with utmost security standards. With companies like Uber and Airbnb disrupting economies, subscription billing is growing, both in transaction volumes as well as in the complexity of the use cases. Amdocs Optima takes subscription billing to the next level to allow these companies to scale their operations and expand internationally.”

Supporting Resources

•    Learn more about Amdocs Optima
•    Amdocs news by visiting the company’s website
•    Subscribe to Amdocs’ RSS Feed and follow us on Twitter, Facebook, Google+, LinkedIn and YouTube

About Amdocs

Amdocs is the market leader in customer experience software solutions for the world’s largest communications, entertainment and media service providers.  For more than 30 years, Amdocs solutions, which include BSS, OSS, network control, optimization and network functions virtualization, coupled with professional and managed services, have accelerated business value for its customers by simplifying business complexity, reducing costs and delivering a world-class customer experience.

The Amdocs portfolio enables service providers to capture the world of digital immediacy by operating across digital dimensions to engage customers with personalized, omni-channel experiences; creating a diversified business to capture new revenue streams; becoming data empowered to make business and operational decisions based on insight-based and predictive analytics; and achieving service agility to accelerate the fast rollout of new technologies and hybrid network services.  

Amdocs and its more than 24,000 employees serve customers in over 90 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.6 billion in fiscal 2015.

Amdocs: Embrace Challenge, Experience Success.

For more information, visit Amdocs at

Amdocs’ Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2015 filed on December 10, 2015 and our quarterly 6-K forms furnished on February 16, May 17 and August 8, 2016.

Media Contact:

Austin Weedfall
Hotwire PR for Amdocs
Tel: +1 646-790-4737


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